Privacy & Cookies

The City of London Guide Lecturers Association ("we", "us", "the Association") respects your privacy. This page explains what personal information we collect through this website, why we collect it, and the choices you have.

Who we are

We are the City of London Guide Lecturers Association, the professional association of City of London Guides. We are the data controller for the personal information described on this page. You can contact us through our contact page.

What we collect and why

  • Enquiries. If you contact us through the website, we use your name, email address, telephone number and message to reply to you.
  • Members and guides. For members, we hold the details needed to run your membership: your contact details, the information shown in your public guide listing, your subscription history and your sign-in details. Payments are handled by our payment providers (Stripe and GoCardless), and we do not store your card or bank details.
  • Sign-in security. When members sign in, we send one-time codes by email and, if you choose to use one, check codes from your authenticator app. We keep a record of sign-in activity to protect accounts from misuse.
  • Website use. With your consent, we use analytics cookies to count visitors and see which pages are used, so that we can improve the site.

Our legal basis

We use your information only where the law allows: to carry out our contract or membership with you, to respond to your enquiry, to meet our legal obligations, where we have a legitimate interest in running and protecting the Association and this website, and, for analytics cookies, where you have given your consent.

Who we share it with

We do not sell your personal information. We share it only with the organisations that help us run the website and the membership, such as our website hosting provider, our email delivery provider, our payment providers (Stripe and GoCardless), and Google (for analytics and for protecting our forms from spam). These organisations may only use your information to provide their service to us. Some of them are based outside the UK; where that is the case we rely on appropriate safeguards for the transfer.

How long we keep it

We keep personal information only for as long as we need it for the purposes above. Enquiries are kept for as long as is needed to deal with them and for a reasonable period afterwards. Membership records are kept for the length of your membership and for the period afterwards we need them for accounting and legal reasons.

Your rights

You have the right to ask us for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, please contact us. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

Cookies are small text files that a website stores on your device. We use only the cookies listed below. Necessary cookies are always on because the website needs them to work. Analytics cookies are switched off until you say they are fine. You can change your choice at any time with the cookie settings link.

Necessary cookies

These cookies are needed for the website to work, such as keeping forms and sign-ins secure and remembering your cookie choices.

Analytics cookies

Some pages may include content from other sites, such as embedded videos or maps. Those sites may set their own cookies when you view that content, and their own privacy policies apply.

Changes to this page

We may update this page from time to time. The latest version is always available here.